RULES

Booking

You can complete booking anytime through our website, but if you have any questions please feel free to contact us by sending us an email at [email protected] or call us at 02-048-3955. Our office hours are from 08:00 am – 10:00 pm, please leave a voice message after hours.

Change booking & cancellation

If you are booking through our website, you can change or cancel your booking without any charge up to 3 days before your arrival date. 

If the guest has not checked in on the date of booking, then the first night of your stay will be charged. If we don’t hear from you before 11:30am of the following day, then we will cancel your booking automatically. 

For any bookings made via online travel agency websites (such as Expedia, Booking, Agoda,….), please contact their customer service or website to make any modifications or cancellations. 

Check-In & Check Out

Check In & Check Out time

Check-in: 2:00 pm. (14:00) until 10:00 pm. (22:00)

Check-out: 12:00 am.

Please let us know if you need an early check-in or late check-out.

Notice! If guests do not check-out by 12:30 p.m., then you will be charged 20% and if you continue to stay until 16:00 p.m., you will charged 100% of the price of the guest room.

Payment

We accept both cash and credit cards when checking-in and full payment will be required. 

If you choose the pre-paid option from a travel agency website, please present any applicable vouchers and the confirmation e-mail that you have received.

Deposit

Deposit: Guest must pay 200 THB as a deposit for each key card. During check out, hostel staff will return back your 200 THB only if you return back the key card. If you do not return the key card, we will keep your deposit. As for locker key, we will ask for 200 THB per a lost locker key.

Refund

After check-in, if you have any circumstances that would cause you to want to check-out early, please let us know 1 day in advance. Once we have been informed, we will see how can we refund you appropriately. (please know that we might not be able to provide a refund you as well)

For any bookings made with an online travel agency website (such as Expedia, Booking, Agoda,….), please contact their customer service or website to make any modifications. We are not able to provide a refund for bookings made this way.

House Rules

Guests are expected to respect other guests, as well as staff, local residents, and property. 

For those who behave in a disrespectful way to other people, our hostel reserves the right to refuse service and may check out any guests anytime and they will not receive a refund. 

If guests cause any damage to equipment or property, they will have to cover the damage and also pay the loss of income.

Belongings

Our hostel and staff are not responsible for any loss of items but we will still help you out as much as we can, so please keep in mind that you are responsible for your belongings.

It might be a good idea to keep your important belongings in the lockers that are provided in the dorms or in your private room. 

For your luggage/travel backpacks, our dorm’s lockers can hold up to 28 inches tall, you just need to take out the shelf in the middle of the lockers and put in at the bottom in order to fit larger items. 

Foods & Drinks

In the morning, we offer a breakfast service from 7:00 am – 10:00 am

After those hours, you can help yourself in our small kitchen room to some snacks or heat up some foods that you have brought, but please clean after yourself (for example: washing up your cups/plates/bowls after use).

We are kindly asking you to not consume any foods or drinks (besides water) inside the dorms and rooms. This is for preventing any ants or small bugs and insects from making a home in your bed.

Please don’t bring anything with a strong odour inside the hostel, especially DURIAN, as other guests may not be able to tolerate the smell.

Water and Electricity conservation

Let’s try to keep small environmental footprint as much as possible by not letting the water on for too long or turning off the air conditioning and lights when you are not in the room/ or when you are the last person in the dorms.

Noise

If you are coming back late at night or using our room to hangout, we are kindly ask you to please considerate keeping the noise level down after 11:00 p.m.

Visitors

The hostel will only allow registered guests to use its facilities and does not allow an unregistered guest to stay overnight at the hostel. Unregistered guest must exit within the period of time given by our staff, otherwise there will be an extra charge for additional guests.

Children

Children below the age of twelve are not allowed in dormitories so if you are traveling with children, please feel free to book one of our triple rooms.

Pets

Unfortunately, we don’t allow pets inside our hostel. We are very sorry for any inconvenience.

Dormitory

No men are allowed in the female’s dormitory. No ladies are allowed in the men’s dormitory.

For those who are traveling as a couple, you will have the option of staying in the mixed dormitories or in a private room (if desired – note* there is a price difference between these rooms).

Please refrain from taking part in large gatherings (parties etc.). 

Please keep your voice down after 11:00 pm.

Share toilets and showers

Do not enter opposite gender’s share toilets and showers, unless you get a special permission from the hostel.

Illicit activities

No sexual activities are permitted in the dormitories or in other public areas in the hostel. 

Please be respectful of other’s rights and privacy. 

According to Thai laws, we are required to inform the police if there are any storage or use of any illicit drugs or other actions that are against the law.

Smoking

You may only smoke within the premises of smoking area, which is outside the hostel beside the building (not at the front of hostel).

All guest rooms and areas inside building are 100% non-smoking.

Violation will be fined 3,000 THB.

Communal area

This area is for you to make new friends so please don’t take any shared items (such as board games to your room) and please clean-up after yourselves. 

Please refrain from taking part in large gatherings (parties etc.). 

We hope you have a good trip in Thailand and we hope you enjoy your stay with us at Siam Stadium Hostel.